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IT Support Technician

Santa Monica, Los Angeles Interactive
At Skydance Interactive, we believe in pushing the boundaries of what is possible in interactive entertainment. Innovation in game design, technology and storytelling is the passion that drives our agile studio of dedicated and talented game creators. Collaboration across all disciplines is vital to our success and is at the core of the inclusive culture we strive to foster every day.
We empower our employees to take ownership of the features they develop and create their own solutions when challenges arise. As our studio grows, we want to bring even more risk-takers, innovators and diverse voices along for the ride as we continue to create the games that will defy convention and define the future of the medium.
Our studio was founded in 2008 by several Treyarch veterans as The Workshop. For eight years, we built our reputation in the AAA console space working on hit titles such as Gears of War, XCom 2, Sorcery and The Evil Within.
In 2016, we joined forces with Skydance Media to form Skydance Interactive and set our sights on becoming the premiere studio in the burgeoning arena of Virtual Reality. Following the success of our first VR title Archangel, we elevated our ambition and tackled The Walking Dead universe in VR. The result was the 2018 genre-defining hit The Walking Dead: Saints & Sinners.
Our game development studio is currently seeking a talented technical support representative with 1-3 years of experience.  This person will work alongside other technical support team members to provide overall IT support to our studio. This role will be assisting in the day-to-day IT needs of the operation.

Duties include, but are not limited to:

  • Basic administration and troubleshooting of desktop, laptops, and other hardware
  • Basic troubleshooting of version control software (Perforce/Helix)
  • Troubleshooting VPN issues (OVPN, Cisco AnyConnect)
  • Assist with network management and maintenance
  • Assist/troubleshoot users via remote methods (RDP/TeamViewer, Zoom/Slack)
  • Perform (or learn to perform) custom PC builds
  • Respond and/or generate IT tickets
  • Assist with onboarding newly hired team members
  • Inventory and asset management
  • Assist other departments as needed, with projects or conventions
  • Requirements:

  • 2+ years experience in IT support supporting PC/Windows environment
  • Excellent analytical and problem-solving skills required
  • Able to adapt and learn new things quickly
  • Candidate should be service oriented and have a genuine concern for needs of the staff
  • Willingness to work outside of normal working hours to accommodate project work that must occur
  • Able to work collaboratively in a team environment
  • Excellent oral and written communication skills required
  • Able to work in the United States
  • Nice to Have:

  • Enthusiasm for games and for working in a game studio
  • Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, interactive, and animation divisions.
     
    Skydance is proud to be an equal opportunity employer committed to building and fostering a diverse, equitable, and inclusive workforce. We welcome and consider applicants for employment regardless of race, color, religion, age, sex, national origin, citizenship, sexual orientation, gender identity or expression, marital status, pregnancy status, military/veteran status, disability, or any other protected category. Diversity in the workplace is not just a commitment, it is who we are and a reflection of what makes our world special.